T&C'S/Refund POLICY

By ordering from Lilly's boutique ltd we take this as acknowledgment and consent to the following terms and conditions in relation to you order; 

- All orders take up to 48 hours to be processed and packed, they then will take a further dependant on shipping method 3-5 days to get to you

- We do not refund for orders in transit if you decide you no longer want your order please return to us, return is at the buyers cost UNLESS we have made an error and sent you the wrong item/wrong sizing of clothing to what you ordered.

-Once we have recieved your item back we will inspect it, items need to be in an unworn, unwashed and un marked condition with labels attached if possible. When we then issue you a refund the way you paid i/e bank transfer, paypal, credit/debit card. You will recieve email conformation of this. Please allow 3-5 working days for this to clear dependant on payment method & if you have still not recieved please re check, contact us. We will under no circumstances re issue your refund untill we have spoken direcly to the payment provider.

- You have 14 days from the date of delivery to return your item to us for a full refund.

- Any orders after 10 working days which has not reached the reciept is classed as missing mail, please contact us and we will check your tracking, we will then contact the courier directly and await their response (up to 30 days) within this period we will neither re issue the items or refund. Once an outcome from the courier has reached us we will then re issue your items or a refund if deemed applicable.

REFUNDS ARE THEN ONCE WE HAVE AN OUTCOME FROM THE COURIER AND WITHIN A 14 DAY PERIOD. 

PRE ORDER.

-If your item is a pre order you have the right to cancel your order for a full immediate refund via the way you paid up to 48 hours before dispatch.

- Once dispatched the above terms and conditions become valid.

- If your item is a pre order and is due to dispatch on a set date, once this date has passed and if due to delays etc your order hasn't been dispatched you are entitled to a full refund without question, If your order has already been dispatched you can deem a refund by returning the item back to us in unworn, unwashed, unstained conditions to obtain your refund.